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WE’RE WORKING HARD TO GIVE YOU
A UNIQUE EXPERIENCE
I’ve often wondered how we would respond to an IT crisis, and yesterday afternoon we were faced with just such a scenario. Even though we were down for a few hours, I think it should be noted that Accellis did an absolutely tremendous job responding to the situation and getting us back online. They knew about the problem even before we did, mobilized literally everyone working there, and immediately identified and isolated the worm and then began cleaning all of the impacted machines. Granted, that’s their job, but they executed very well, with precision and speed. Often, credit is not given where credit is due, and in this instance I think they deserve lots of credit. Without their quick action, we could have easily been down for 10 times the amount of time.
I need to take this moment to thank you, Derek, and [Matt] for going way above and beyond today to get John’s new computer (that replaced the one that crashed last week) up and running in the midst of the server problems we were having today. Even though you were busy with meetings today, you made yourselves available to us 100% at our convenience, working around our IT people and reboots. Please know how much we absolutely appreciate your help today, and the help you gave us last week to get a temporary connect to Amicus on John’s laptop.
It is a real pleasure to work with Accellis and their highly skilled, professional, and friendly staff. They find and provide cost effective technical solutions to our business needs. Their quick response to address any technical problems that may arise shows their dedication and commitment to help us keep our business operations working smoothly. I highly recommend their technical services.
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