Take the worry out of maintaining your IT network. Our management program can save you money while improving support, security & efficiency.
We’ll help you avoid some of the dangers inherent in the use of technology in a law practice setting.
We’ll work with you to identify bottlenecks & restructure your systems to improve efficiency & profitability.
Improve the flow of information across systems & reduce data entry so you can focus on your business.
WE’RE WORKING HARD TO GIVE YOU
A UNIQUE EXPERIENCE
On behalf of our firm, I want to extend our thanks and appreciation to Accellis’ tremendous efforts yesterday in responding to the virus/worm that infected our network and workstations. I was out of the office when the virus hit but from what David, Jeff, Brian and others have reported, Accellis identified the nature and the scope of the issue even before we knew there was a widespread problem of any type. Accellis responded immediately and in force to root out the problem and restore our systems to working order in just a few hours – if not for those efforts, even we could see that the virus had the potential to shut us down for a much, much longer period of time. As Jeff said, we’ve wondered what might happen in an IT crisis, whether because of a virus, cyberattack, disaster in the server room, or other issue. Yesterday afternoon, we faced just such a scenario and Accellis more than proved it was up to the task.
I know that I have previously expressed my extremely high level of satisfaction with the service provided by Accellis but I need to share a situation that bears special mention. As you may know, our Firm underwent a software upgrade with a third-party vendor yesterday. Unfortunately, the third-party vendor does not possess the level of expertise or client-centric philosophy of Accellis. The project, as performed by the third-party vendor, was a complete debacle. The only saving grace was that we had Derek Schroeder and Bret Surdock onsite for the day. These two gentlemen went so above and beyond that my gratitude to your company reached new heights. They assisted in repeatedly making changes to 71 workstations at the suggestion of the third-party vendor to fix the problems the third-party vendor caused. More importantly, they did so without complaint and it was very clear their only interest was in ensuring our user base could work. While my anxiety and frustration level with the situation was very high, neither Derek nor Bret exhibited a second of aggravation and, in fact, did a great deal to calm me. I am not sure if you have any type of employee recognition program in place but if you do, I would like to give my highest recommendation to these two gentlemen for consideration. Joe, I am very grateful to be a customer of Accellis and cannot thank you enough for all your team does for our Firm on a daily basis.
I would definitely recommend Accellis for a number of reasons, but there are two that stand out. The first is that you can always get through to speak to technician at the Help Desk. There is never a time when we have had to leave a message on a voice message system. Second, and just as important, is that next to our employees, our network is the life line of our business. Working with Accellis provides us with the support and technology that we require to operate day-to-day without worrying about down time...Accellis has exceeded our expectations in the time we have worked with them.
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