Testimonials
"The support desk has always been very helpful and pleasant regardless of how many times I have called. They take service to a level that other companies just don't and [I] want to thank Derek Schroeder for his patience and understanding."
"Service was excellent as usual, with quick and thorough results. Thank you!"
"The person I call is Matt who even though I call him on weekends he is always polite and helpful. As an aside Joe, I truly mean that. Matt has gone way over and above the call of duty. He is great. So are the rest as far as I am concerned. You have a good crew."
"The technicians from Accellis are always professional, considerate and are always willing to 'work with us' as the client so as not to disrupt the regular flow of work during the business day."
"Each tech I speak to is very knowledgeable, and in the rare case one doesn't know something specific, they know who does and gets the answer very quickly."
| Anonymous |
| 2010 Accellis Customer Satisfaction Survey |
"I wanted to shoot you a quick note to say that we've really enjoyed working with you and your team over the last year. We've gone from wondering when things might get done to wondering why we hadn't made a change like this a long time ago. The whole 'managed services' concept seemed a little different at first but you've certainly proved that it's a better way to go." Read full review
| Anthony P. Bastulli, D.D.S. |
| Landerbrook Dental Professionals |
"I am writing to let you know that I and my staff greatly value Maria Morales' work with us and our Time Matters Program. Recently Maria Morales adapted Time Matters to better serve our needs by programming it to collect data for a monthly report. She is a skillful listener and knows what questions to ask to solve problems. Maria is very competent and we always appreciate her professionalism and talent."
"Furthermore, I find all Accellis' staff members to be very helpful and responsive to our needs. Thank you for providing us with such good service." Read full review
| Judge James L. Kimbler |
| Medina Common Pleas Court |
"I need to take this moment to thank you, Derek, and [Matt] for going way above and beyond today to get John’s new computer (that replaced the one that crashed last week) up and running in the midst of the server problems we were having today. Even though you were busy with meetings today, you made yourselves available to us 100% at our convenience, working around our IT people and reboots. Please know how much we absolutely appreciate your help today, and the help you gave us last week to get a temporary connect to Amicus on John’s laptop." Read full review
| Tracey L. Antognazzi |
| Paralegal |
| John J. Ready & Associates |
"I would definitely recommend Accellis for a number of reasons, but there are two that stand out. The first is that you can always get through to speak to technician at the Help Desk. There is never a time when we have had to leave a message on a voice message system. Second, and just as important, is that next to our employees, our network is the life line of our business. Working with Accellis provides us with the support and technology that we require to operate day-to-day without worrying about down time...Accellis has exceeded our expectations in the time we have worked with them." Read full review
| Mari Landino |
| Director of Personnel |
| Felty and Lembright Co., L.P.A. |
"During the past 29 years in this business, I can honestly say that I have more confidence in Accellis than anyone else I have worked with. Our last IT person had us using pieces-parts computers. Now, we are all using state-of-the-art Dell computers. Our server and back-up system are completely reliable and we have real-time synching with our Elyria office...Since we began working together, your consultants have proven that they are more than capable of handling any issue that comes our way. Read full review
| Kathy Peters |
| Legal Assistant to Howard D. Mishkind |
| Becker and Mishkind Co., L.P.A. |
"Accellis has taken all of the normal IT tasks, server maintenance, support, etc…, and made it all worry free. After I met a few of the techs and started dealing with them, I ceased to have any concerns about our IT environment, because I know that they're there watching over it all for me. Accellis provides a level of peace of mind and comfort to my IT department that is unmatched elsewhere. They often alert me of problems before I even realize they exist. They will walk with me hand in hand through an issue, or jump right in and talk tech if I’d like. They're extremely reliable, very friendly, and always a pleasure to deal with." Read full review
| Daniel J. Kruzer |
| IT Manager - Systems Administrator - Programmer |
| La-Z-Boy Furniture Galleries |
"I want to extend our appreciation to your employees, especially Larry Horvat, for all the improvements they've made to our computer network. They've done a wonderful job of keeping us updated on what we should expect and how much progress has been made."
"We knew that by using your services that we would be improving the way we do business, but we did not know that the transition would be so effortless. We've been able to do more than ever because of the practical solutions your staff has successfully implemented." Read full review
| Sue Barnes |
| Director of Client Relations |
| Carlisle, McNellie, Rini, Kramer and Ulrich |
"We have been working with your company for about four years now. In this time, we have all witnessed great improvements in productivity and business growth. A great deal of this credit is due to your team and their personalized approach to resolving and supporting our office. They've made it so easy to understand the changes in technology and have done an excellent job of simplifying our workday." Read full review
| Gretchen L. Oleski |
| Office Administrator |
| Meyers, Roman Friedberg and Lewis |