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Careers

HELP US BUILD SOMETHING AMAZING

If you are passionate about technology and want to take your career to a whole new level, we want to hear from you. Accellis Technology Group, a Weatherhead 100 Upstart winner providing IT consulting services to law firms throughout the nation, is always looking to add high-quality talent to our team. If you are a results-oriented professional looking for a rewarding career in a high-growth industry, apply today!

Roles We Need

Network Engineer
Duties & Responsibilities

  • Identify, research, and resolve technical problems through discussion with users
  • Field incoming customer calls and maintain trouble ticketing system.
  • Troubleshoot basic problems via telephone (Level 1 Support)
  • Assist in management services for our clients including, but not limited to, server environments, client desktop environments and network infrastructure
  • Act as a support contact for specific applications / business solutions and emergency support
  • Work closely with other members of the team to ensure a well-coordinated implementation effort for other Accellis products and services
  • Monitor and document the progress of tickets within ConnectWise management system
  • Provide verbal and written communication with the highest level of professionalism

Requirements

  • 1-3 years of experience in similar field
  • An Associate’s or Bachelor’s Degree
  • Familiar with networking technologies including: Windows 2003 / 2008 Server including Active Directory, Windows Exchange Server, TCP/IP, DNS, DHCP, VPN, SMTP, POP3, Terminal Services including Citrix, Cisco Products, WAN/LAN Concepts
  • Knowledge of Windows Environments
  • Comfortable in a small firm environment
  • Strong communication skills and comfortable interacting with every level of client
  • Reliable transportation and clear driving record
  • Must be highly motivated and possess strong problem-solving skills
  • SQL Certification desired, but not required

If you are a results-oriented professional looking for a fun and rewarding career in a high-growth industry, submit your resume to hr@accellis.com

Please include estimated salary requirements upon submission.

Client Service Coordinator
Duties & Responsibilities

  • Process customer hardware and software orders
  • Produce client quotes and coordinate with internal team members to deliver those quotes
  • Manage vendor relationships orders and negotiate pricing when appropriate
  • Provide outstanding customer service for the handling of quotes, sales orders, and warranty renewals
  • Manage Accellis’ internal inventory and restock as needed
  • Maintain client hardware and software configuration information
  • Prepare paperwork and returns for manufacturer warranty parts
  • Review relevant data to ensure orders are processed correctly and in a timely manner
  • Continuously improve the order processing cycle (identifying bottle necks or potential problems)
  • Support overflow calls for Help Desk and create service tickets when needed
  • Coordinate the escalation of open Service tickets
  • Follow up with technicians to ensure critical issues are addresses on-time
  • Provide regular internal communications / reporting for projects and services

 Requirements

  • Must be HIGHLY detail oriented
  • Ability to provide exceptional follow through and be customer-service driven
  • Ability to learn new technologies and processes quickly
  • Familiar with Microsoft Office and basic computer programs – Microsoft Excel skills are required
  • Ability to multi-task and manage multiple sources of data
  • Knowledge of computer products is preferred, but not required
  • Any related experience in customer service, dispatching or purchasing is desired, but not required
  • Able to maintain positive, professional and constructive communication with team members and management

If you are a results-oriented professional looking for a fun and rewarding career in a high-growth industry, submit your resume to hr@accellis.com

Please include estimated salary requirements upon submission.

PASSIONATE PEOPLE

We reward our employees for their passion and ideas. The result? High retention rates, great employee feedback and an enormous sense of pride.

COMPETITIVE BENEFITS

Offering medical, dental, vision, 401K with company match, paid vacations and holidays and performance incentives.

FRIENDLY ENVIRONMENT

We believe the best decisions and ideas come from the bottom up. Above all, we encourage collaboration, service and teamwork.

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