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QuickFix: Internet Explorer Freezing

Recently, many of our clients are experiencing issues with their Internet Explorer “freezing”. So far, we have been able to determine that it has something to do with the Bing Bar when set as your default search provider. There is no risk to your firm or any data. It appears to be a denial of service attack on Bing which is flooding their site with hits and therefore slowing down those who are trying to connect to it. While you may not be actively “using” the Bing Bar, it will periodically reach out to Bing.

There is an easy fix for this, however, we do not recommend doing this unless you are experiencing freezing issues. This does NOT need to be done on every computer, ONLY the ones experiencing the freezing.

Unfortunately, this will delete all saved passwords, history, and will reset your home page. It will NOT delete your favorites. At this time it appears to be the only fix for the issue at hand. Presumably by tomorrow, this will have subsided, but if you absolutely need to use Internet Explorer, this will get you back in business.

STEP 1: Close Internet Explorer

STEP 2: Go to Start > Control Panel > Internet Options

STEP 3: Click the Advanced tab

STEP 4: Click Reset at the bottom

STEP 5: Check the box for Delete Personal Settings and then click the Reset button

REMEMBER:  This will delete all saved passwords, history, and will reset your home page. At this time it appears to be the only fix for the issue at hand. Presumably by tomorrow, this will have subsided, but if you absolutely need to use Internet Explorer this will resolve the issue.

As always, please let us know if you have any questions.

Accellis Technology Group
Accellis Technology Group
Accellis Technology Group helps law firms grow their business through managed services, legal application consulting, and systems integration services. Accellis’ unique approach often saves clients thousands every month, while improving support, network security and efficiency.

Comments

  • Heather
    Reply

    Mine freezes but I do not use bing or have it as a default browser

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