Time Matters Out of the Office Tool

“Now that’s a good assistant. Doesn’t mention that he might be tipping back a Corona right now…just that he’s out of office and not available at this time.”

The other day, a colleague and I sat down for a call with our speaker phone queued up, ready to check in when the assistant on the other line informed us our contact was out of the office. In a clear, conscious and prepared tone, she explained he could not be reached and how she was handling his calls. This may not seem like much, but we’ve all been there where a quick call turns into a panicky, office-wide man-hunt with people pointing out where they were last seen or what their daily calendar entails.

Sometimes, the time best saved is that of your clients. Their ability to reach you in a professional manner helps reflect your respect of their time.

Time Matters has an internal tool that can support a firm’s communication style with the click of a button. The In/Out list is available under the View menu in modern versions of Time Matters or with the shortcut of Alt+Shift+L for those fans of hotfix keys.

Time Matters In-Out List

Users can flip their status to reflect when they will return and a text box to provide additional details. Firm members may have a preference when at lunch such as ‘explain I’m out of the office and to try my cell’ or if on a long-term vacation their preference may be less detailed.

Time Matters administrators can grant users the ability to edit other users’ status in the security preferences as well. Attorneys may prefer a support staff to know which hearing they are attending and also when they’ll be back to make a court filing deadline. The Time Matters In/Out Status is one I recommend to new clients to implement for both client communication and also for internal firm management.

Colleen Heine
Colleen Heine
As a Senior Software Consultant for Accellis Technology Group, Colleen customizes software solutions for law firms both regionally and nationwide. She enjoys all arenas of consulting including installations, database conversions, training and troubleshooting. Colleen collaborates with firms to create tailor-made customization options, automated workflows and increased efficiencies. Colleen is a certified consultant for Time Matters®, Amicus Attorney® and numerous cloud-based products including Clio and Amicus Cloud. Colleen has a Bachelor’s of Science from Bowling Green State University.
Showing 5 comments
  • Reply

    Nice tip Colleen — thanks for sharing!

  • Veronica

    Hey Colleen,
    Nice update.Helpful for the professionals.Thanks for sharing.

  • Steven Malman

    Sounds like a great tool. I might try Time Matters for 30 days as a trial to see if it helps make things run a little smoother in the office. Thanks!

  • interfaceplanet

    Hey Colleen,
    Nice tool. It will be helpful for the professionals.Thanks for sharing and keep writing on.

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