Accellis is Hiring

Help Us Build Something Amazing

Are you an ascending IT professional ready to take the next step in your career? Accellis Technology Group, a eight-time Weatherhead 100 winner and top 501 Managed Service Provider, has openings at our newly renovated office in Valley View, Ohio.

We’re growing quickly and have some aggressive goals. All we need is someone that can help take us to the top. We have a very talented group of people, and while we are growing, we try to maintain a friendly environment where people really want to work. You don’t have to take our word for it though – here are some quotes from your future team members:

I enjoy the team oriented atmosphere. I also enjoy the fact that any employee can truly affect change in the company and help make things better for everybody. – Alex I.

Roles We Need

Service Engagement Coordinator

We’re Looking for Incredible People to Help Us Be Extraordinary at What We Do. 

Our mission at Accellis Technology Group is to deliver the highest level of technology services within a framework of exceptional customer experience. We believe in our employees, their goals and aspirations, their morals, and their culture. We look to reward those individuals with a fun and hard-working environment that delivers the professional, personal, and yes – financial – returns we are all seeking.

I get it… Accellis Technology Group is awesome. But, what’s the position all about…?

We are seeking a professional to add to our Rockstar service team who is a daily advocate for the team and our clients.  Reporting to the Chief Operating Officer, this employee would be the ultimate cheerleader, working in the shadows to ensure no detail is missed, a ticket left behind or client left in the dark. But more than that, this individual will have the ability to recognize how priorities can constantly change and is able to get the right person to the right problem when it matters most. The top priority is to ensure that clients receive expert level support from individuals who love their jobs and are driven to make clients become better tomorrow than they are today.

How do I know if I’m a good fit for this job?

It’s pretty easy, really. We want to work in a kind and friendly atmosphere with coworkers and our clients, and we want our employees to exhibit that same kind of persona while having a passion for learning and hard work. We pride ourselves on following current security trends and fully understanding our technology stack.  You are a good fit for this job if…

  • You love reports, dashboards and using data analysis to drive efficiencies, identify waste, and propose sustainable solutions for proactive support.
  • You have excellent listening skills to gain a clear understanding of the root of the problem (we don’t like fixing symptoms here).
  • You are not a micromanager, patronizing, or condescending to your team. People are motivated by you because you are a true servant leader.
  • You are excellent at documentation so that you can create a ticket in our ticketing system and clearly communicate issues specifically and simply.
  • You have a solid foundation of technology knowledge (even if you’re a little rusty) – this means you have about 2-4 years in the IT industry already.
  • You have worked at an MSP, or on a busy service desk in a fast paced, service-oriented business.
  • You need to have mad follow-up and follow-through skills. No ticket or client left behind.

What does a typical day look like?

  • Begin working before most of the service staff so that you can review the previous day’s tickets, the required on-site client visits and overnight happenings.
  • Determine which tickets need immediate attention or are high profile and shift workload appropriately to accommodate.
  • Ensure that onsite resources are 75% scheduled prior to the beginning of the day, and their routes are efficient.
  • Constantly monitor reports, dashboards, phone queues and ticket boards to ensure SLA compliance and motivate staff where necessary.
  • Find tickets in the system that have no momentum or have roadblocks and remove barriers to gain traction. Conduct a daily ticket review with your resources to help push things forward.
  • Detect and defuse situations with staff or clients, determine the root cause and implement an action plan to get back on track.

You will be graded on:

  • Your team’s customer service satisfaction scores, billable time utilization percent, adherence to our service level agreements, knowledge of clients and completeness of documentation.
  • Your ability to make impactful, long-lasting relationships with your team members and to lead them to be better every day.
  • Your ability to identify (and resolve) issues that reduce profitability, negatively impact client experience, upset employee morale and/or create system downtime or performance issues.

Accellis Technology Group

Why Work Here?

Technology company in fast growth mode. Be a part of a winning team that’s doing amazing things.

Accellis Technology Group provides outsourced IT services to businesses with 10 to 200 employees. Our clients often hire us because they have outgrown their “mom and pop” IT provider and are looking for an organization with solid processes, dependable systems, and an even more solid staff behind them. We’ve been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With robust partnerships, excellent leadership, and a fantastic culture, Accellis Technology Group is unstoppable. Come and be a part of it.

Engineer Level 3 / Systems Administrator for MSP

We’re looking for incredible people to help us be incredible.  

Our mission at Accellis Technology Group is deliver the highest level of technology services within a framework of exceptional customer experiences.  We believe in our employees, their goals and aspirations, their morals and their culture. We look to reward those individuals with a fun and hard-working environment that delivers the professional, personal and yes – financial – returns we are all seeking.      

I get it… Accellis Technology Group is awesome. But, what’s the position all about…? 

We are seeking a person to add to our Rockstar Engineering team. This team is responsible for our clients spread across Ohio and multiple other states. Your number one priority is to provide excellent customer service to our cherished clients. People don’t request and on-site visit from us because they are having a great day; they’re calling because a key piece of technology isn’t working for them, and it’s frustrating. Your job is to keep them happy AND fix their technology problem at the same time. 

How do I know if I’m a good fit for this job? 

It’s a pretty simple, really. Be nice. Be professional. Be friendly. Be smart. Be Driven – don’t stop until it’s fixed. 

  • You need great listening skills, so that you can get a clear reading of the root of the problem (we don’t like fixing symptoms here). 
  • You need excellent documentation skills, so that you can create a case in our ticketing system and clearly communicate the issue in plain English. 
  • You need a strong foundation of technology skills – this means you probably have about 6 to 8 years in the IT industry already. 
  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology. 
  • You own the issue till the issue is resolved.  
  • You need to have mad follow-up and follow-through action. No ticket left behind! 

What specific skills should I have? 

  • Have worked at an MSP, in a client facing capacity
  • Daily experience using a ticketing system and remote management platform
  • You have deep knowledge and worked on scoping, planning, implementing, and supporting the following technology 
  • High Available Firewalls on WAN Failover, Segregated LAN or vLAN, QoS for Voice Applications, inbound/outbound for servers and security  
  • Network switches, stacking, SFP+Fiber MDF to IDF, LAG/Trunk Ports, VLAN Configuration, Layer 3 Networking 
  • Dell/HP Server Setup, RAID and other storage arraysoperating system installation 
  • Hyper-V and VMware 
  • Windows Domain Setup – Domain Controllers, Active Directory, DNS, DHCP, Group Policy, FSMO Roles, NTP Setup, User Setup 
  • File Servers, Print Servers, Application Servers, SQL, Exchange Servers, and IIS Servers  
  • Microsoft Remote Desktop Services  
  • Barracuda firewalls and backups, planning deployment, and support 
  • Barracuda security services, TEP, etc…, planning, deployment, and support 
  • Microsoft 365 (Office 365) planning, deployment, and support 
  • Knowledge of Microsoft licensing, features, and benefits 
  • Azure Active Directory and On-Prem Active Directory 
  • Microsoft SharePoint Online  
  • Microsoft Teams  

Accellis Technology Group 

Why Work Here? 

Technology company in fast growth mode. Be part of a winning team doing amazing things. 

Accellis Technology Group provides outsourced IT services to businesses with 10 to 200 employees. Our clients often hire us because they have outgrown their “mom and pop” IT provider, and are looking for an organization with solid processes, solid systems and an even more solid staff behind them. We’ve been in business since 200and are recognized as one of the largest MSPs in Ohio. With solid partnerships, excellent leadership and a fantastic culture, Accellis Technology Group is unstoppable. Come be a part of it.  

 

 

 

 

 

PASSIONATE PEOPLE

We reward our employees for their passion and ideas. The result? High retention rates, great employee feedback and an enormous sense of pride.

COMPETITIVE BENEFITS

Offering medical, dental, vision, 401K with company match, paid vacations and holidays and performance incentives.

FRIENDLY ENVIRONMENT

We believe the best decisions and ideas come from the bottom up. Above all, we encourage collaboration, service and teamwork.

Email Us Your Resume

Check out the workspace

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.