Accellis is Hiring

Help Us Build Something Amazing

Are you an ascending IT professional ready to take the next step in your career? Accellis Technology Group, a eight-time Weatherhead 100 winner and top 501 Managed Service Provider, has openings at our newly renovated office in Valley View, Ohio.

We’re growing quickly and have some aggressive goals. All we need is someone that can help take us to the top. We have a very talented group of people, and while we are growing, we try to maintain a friendly environment where people really want to work. You don’t have to take our word for it though – here are some quotes from your future team members:

I enjoy the team oriented atmosphere. I also enjoy the fact that any employee can truly affect change in the company and help make things better for everybody. – Alex I.

Roles We Need

Service Desk Engineer Level 1

We’re looking for incredible people to help us be incredible. 

Our mission at Accellis Technology Group is deliver the highest level of technology services within a framework of exceptional customer experiences.  We believe in our employees, their goals and aspirations, their morals and their culture. We look to reward those individuals with a fun and hard-working environment that delivers the professional, personal and yes – financial – returns we are all seeking.

I get it… Accellis Technology Group is awesome. But, what’s the position all about…?

We are seeking a person to add to our rockstar service desk team. This team is responsible for answering inbound calls from clients spread across Ohio and multiple states. Your number one priority is to provide excellent customer service to our cherished clients. People don’t call our service desk because they are having a great day; they’re calling because a key piece of technology isn’t working for them, and it’s frustrating. Your job is to keep them happy AND fix their technology problem at the same time.

How do I know if I’m a good fit for this job?

It’s a pretty simple, really. Be nice. Be friendly. Be smart. Don’t stop until it’s fixed.

  • You must have a bright personality that will help defuse the situation.
  • You need great listening skills, so that you can get a clear reading of the root of the problem (we don’t like fixing symptoms here).
  • You need excellent documentation skills, so that you can create a case in our ticketing system and clearly communicate the issue in plain English.
  • You need a solid foundation of technology skills – this means you probably have at least two years in the IT industry already.
  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.
  • Your Google skills better be on point. It’s not always about what you know, but how quick you are at finding a solution when you don’t know.
  • However, you need to know when to throw in the towel and ask for help from the escalation team.
  • You need to have mad follow-up and follow-through action. No ticket left behind!

What specific skills should I have?

  • Daily experience using a ticketing system and remote management platform.
  • Ability to diagnose and resolve just about any issue that a Windows 7+ PC could throw at you.
  • Ability to add users, remove users, reset passwords, change folder permissions and create shares on a Windows Server 2008R2+ server.
  • Ability to configure, troubleshoot and explain how IP addresses, subnet masks, gateways and DNS addresses work.
  • A general understanding of the registry and comfort making minor changes.
  • A general understanding of group policy and comfort making minor changes.
  • A solid understanding of Microsoft Office 365 plans and management of them.

Accellis Technology Group

Why Work Here?

Technology company in fast growth mode. Be part of a winning team doing amazing things.

Accellis Technology Group provides outsourced IT services to businesses with 10 to 200 employees. Our clients often hire us because they have outgrown their “mom and pop” IT provider, and are looking for an organization with solid processes, solid systems and an even more solid staff behind them. We’ve been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With solid partnerships, excellent leadership and a fantastic culture, Accellis Technology Group is unstoppable. Come be a part of it.

Account Manager

We’re looking for incredible people to help us be incredible. 

Our mission at Accellis Technology Group is deliver the highest level of technology services within a framework of exceptional customer experiences.  We believe in our employees, their goals and aspirations, their morals and their culture. We look to reward those individuals with a fun and hard-working environment that delivers the professional, personal and yes – financial – returns we are all seeking.

I get it… Accellis Technology Group is awesome. But, what’s the position all about…?

We are seeking a person to add to our Rockstar account management team. In this role, you will act as the primary point of communication and support for all your clients.  You are the Four Seasons level concierge that makes our clients feel that we truly care about them and their business. You are smart about our technology solutions, how they benefit your client and are unwavering in your dedication keeping their technology up to industry standards.

How do I know if I’m a good fit for this job?

It’s a pretty simple, really. Be nice. Be professional. Be friendly. Be smart. Be Driven – don’t stop until your clients are happy.

  • You must be an excellent communicator who can translate complex technology concepts without talking down to your clients.
  • You need great listening skills, so that you can get a clear reading of our performance and keys to improving.
  • You must very detail oriented with an ability to balance multiple tasks at once. It can be difficult to have clients ‘wait their turn’ in an emergency!
  • You need excellent documentation skills, so that you can create a valuable quarterly business reviews and annual IT Roadmaps.
  • You need a foundation of technology and networking related concepts – or the means to learn them quickly.  This probably means you’ve worked in a technology related company in the past are comfortable learning about technology.
  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.
  • Your Google skills better be on point. It’s not always about what you know, but how quick you are at finding a solution when you don’t know.
  • However, you need to know when to throw in the towel and ask for help from the escalation team.
  • You need to have mad follow-up and follow-through action. You say what you’ll do and you say – always.

What specific skills should I have?

  • MSP experience or a proven history of developing first rate client relationships
  • Confidence and professional image
  • Excel as a second language
  • Technical trouble shooting skills
  • Reliable transportation and the desire to meet clients regularly
  • Ability to rally a team to support a client including project management, engineering, service desk, security and more.
  • Whatever it takes kind of attitude!

Accellis Technology Group

Why Work Here?

Technology company in fast growth mode. Be part of a winning team doing amazing things.

Accellis Technology Group provides outsourced IT services to businesses with 10 to 200 employees. Our clients often hire us because they have outgrown their “mom and pop” IT provider, and are looking for an organization with solid processes, solid systems and an even more solid staff behind them. We’ve been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With solid partnerships, excellent leadership and a fantastic culture, Accellis Technology Group is unstoppable. Come be a part of it.

PASSIONATE PEOPLE

We reward our employees for their passion and ideas. The result? High retention rates, great employee feedback and an enormous sense of pride.

COMPETITIVE BENEFITS

Offering medical, dental, vision, 401K with company match, paid vacations and holidays and performance incentives.

FRIENDLY ENVIRONMENT

We believe the best decisions and ideas come from the bottom up. Above all, we encourage collaboration, service and teamwork.

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