This post marks the first post in our “Client Spotlight” series, where we showcase a few of the firms we work with every day.
We’ve had the pleasure of working with the folks at Marine Services International, Inc. for over four years now. Marine Services International Inc. is an International Freight Forwarder offering full logistic, Import, Export, Ocean, Air, Warehouse, Crating, Container Loading, and Documentation.
What is your role in your company?
I am the President of Marine Services International, Inc.
How has Accellis helped your business?
In September 2006, David Magden, Vice President and business partner, and I set up operations for Marine Services International (MSI). Through the IT knowledge that David had, he was able to set up the domain, terminals, e-mails and any connectivity to printers to get started. In 2010, the growth of MSI dictated the need for servers and software. Through a mutual IT friend, Mike V., MSI was referred to Accellis Technology Group. Accellis was instrumental in getting MSI to the next level and our relationship has been strong since. Computers and connectivity are our lifeline: they are vital to our processes. We work around the clock communicating with our clients and our global partners, and Accellis has helped us to manage this aim.
A need for change comes with growth. Having our IT vendor geographically close is a plus. In addition to setting up our server and standard maintenance visits, the Accellis team has helped us to add layers of security, bringing email in-house, increased spam filtering through MailProtector, upgrades to continue to utilize existing hardware, software updates, and many other functions that help us as we grow.
What’s your favorite thing about working with Accellis?
Getting good customer service. We have had the pleasure to not only meet face to face but also work with many members of the Accellis staff. Our primary contacts have been David Ketterer, Jason Sinkovic and Jeff Milinarik. All three are good guys that bring positive, can do attitudes to our company. They are knowledgeable, accountable, they understand our needs, and most importantly, they do everything with patience! 🙂