Managed IT Services
Managed IT Services Unlimited
Our automated, proactive, Managed IT Service is a watchdog for the security and reliability of your technology 24 hours a day, 365 days a year. With real-time resolution, we often fix problems before you even know about them. Our program collects and analyzes incident, security and performance data identifying root causes and preventing new problems. Plans are right-sized and may include:
- 24×7 monitoring, alerting and reporting combined with unlimited remote and onsite support
- Automated preventative maintenance, self-healing scripts, Windows Updates and third-party patching
- Management of all workstations, servers, firewalls, routers, switches, BDR, cloud services and applications
- Dedicated Account Manager and related vCIO services, Procurement & Accounting Team, Central Services Team, Systems Architect, Director of Cybersecurity (annual CISSP consulting) and Director of Client Services
- Client portal with access to all tickets, projects, invoices and reports, combined with Brightgauge analytics dashboards with deep drill-down capabilities
You focus on your core business. We’ll keep you working. Contact us to learn how.
Other Managed Services
Hiring tech staff can be expensive and difficult. Let Accellis be your vCIO (virtual Chief Information Officer) and get a highly qualified and experienced strategic partner on speed-dial. You’ll transform IT from a sunk cost and source of stress to a high-return investment that brings peace of mind.
With so many different kinds of technology today, patch management is more important than ever – and more time consuming. We automate the delivery of Windows Updates and third-party patching so you can focus on doing things that matter rather than babysitting your WSUS.
Combined with patch management, our ITSM program gives you turnkey delivery of a fully deployed SaaS ticketing system available on any device that includes boards, types, sub-types, items, resources & teams, time tracking, ticket analysis, reporting and knowledge base. You’ll have full transparency into all aspects of your business, including understanding root problems and knowing where to focus your time. With our complementary Brightgauge dashboards, you can quickly visualize just about any data point with deep drill-down data. And we offer optional, fully-integrated add-on RMM agents to ingest device data and provide immediate remote access to all machines.
Our XaaS program (or “Anything-as-a-Service”) allows you to turn anything into a monthly service – hardware, software, implementation services, even office build outs. This provides you with the benefits that come with converting CapEx investments into OpEx. With full ownership and rental options available, you can transform all aspects of your IT – from workstations to firewalls to servers to software – into fully elastic resources allowing you to pay for what you use and stop paying for what you no longer need.
We turn IT into a utility as reliable and revolutionary as electric power and running water. When you turn a faucet or a lamp on, they just work. When they do, they are transformative. This is what we do with IT.
When you combine expertise with dedication to an exceptional customer experience, you build a foundation for something that can last. World-class technology services, a bodyguard for your IT infrastructure and a partner that helps you grow; this is our mission.
We’ve grown to appreciate Accellis not as a typical vendor or service provided, but truly a partner in our practice. I trust them completely with our most sacred asset other than our people: our technology. They are knowledgeable, dependable, and innovative. As someone who has a keen understanding of technology, I appreciate the level of skill and expertise that they contribute to our practice. Bottom line for me is that our success can be directly linked to the work Accellis has done. Our legal professionals, both staff and attorneys, can focus their entire day on the practice of law, as many of the things that Accellis has recommended to us or designed for us all makes our work easier, more efficient, and ultimately more profitable. As with every technology product, we have had our challenges, but they are always resolved. When I’ve needed them in the middle of the night, they’ve been there. I’m thankful each day that they are on my team, and they’ve never let me down.
On behalf of our firm, I want to extend our thanks and appreciation to Accellis’ tremendous efforts yesterday in responding to the virus/worm that infected our network and workstations. I was out of the office when the virus hit but from what David, Jeff, Brian and others have reported, Accellis identified the nature and the scope of the issue even before we knew there was a widespread problem of any type. Accellis responded immediately and in force to root out the problem and restore our systems to working order in just a few hours – if not for those efforts, even we could see that the virus had the potential to shut us down for a much, much longer period of time. As Jeff said, we’ve wondered what might happen in an IT crisis, whether because of a virus, cyberattack, disaster in the server room, or other issue. Yesterday afternoon, we faced just such a scenario and Accellis more than proved it was up to the task.
Wanted to thank you again for scrambling Jason and Dave to the office yesterday to help with the staff move... The move happened before I had expected it to. I’d planned to discuss a plan/strategy with you guys on Monday and then take care of the move with the on-site engineer on Tuesday. Obviously that’s not how it played out. It would have been understandable if you’d been unable to provide on-site assistance on the fly. After all, you had no notice. In fact, I was really calling just to see who might best walk me through some of the issues over the phone. But you rounded up a couple guys and they came and hammered it out without complaint, even staying late to make sure we’d have few issues for the following morning. They were terrific. ... You and the team have been fantastic over the years.