Managed IT Services

We’ve grown to appreciate Accellis not as a typical vendor or service provided, but truly a partner in our practice. I trust them completely with our most sacred asset other than our people: our technology. They are knowledgeable, dependable, and innovative. As someone who has a keen understanding of technology, I appreciate the level of skill and expertise that they contribute to our practice. Bottom line for me is that our success can be directly linked to the work Accellis has done.  Our legal professionals, both staff and attorneys, can focus their entire day on the practice of law, as many of the things that Accellis has recommended to us or designed for us all makes our work easier, more efficient, and ultimately more profitable. As with every technology product, we have had our challenges, but they are always resolved. When I’ve needed them in the middle of the night, they’ve been there. I’m thankful each day that they are on my team, and they’ve never let me down.

On behalf of our firm, I want to extend our thanks and appreciation to Accellis’ tremendous efforts yesterday in responding to the virus/worm that infected our network and workstations.  I was out of the office when the virus hit but from what David, Jeff, Brian and others have reported, Accellis identified the nature and the scope of the issue even before we knew there was a widespread problem of any type.  Accellis responded immediately and in force to root out the problem and restore our systems to working order in just a few hours – if not for those efforts, even we could see that the virus had the potential to shut us down for a much, much longer period of time. As Jeff said, we’ve wondered what might happen in an IT crisis, whether because of a virus, cyberattack, disaster in the server room, or other issue.  Yesterday afternoon, we faced just such a scenario and Accellis more than proved it was up to the task.

Wanted to thank you again for scrambling Jason and Dave to the office yesterday to help with the staff move... The move happened before I had expected it to. I’d planned to discuss a plan/strategy with you guys on Monday and then take care of the move with the on-site engineer on Tuesday. Obviously that’s not how it played out. It would have been understandable if you’d been unable to provide on-site assistance on the fly. After all, you had no notice. In fact, I was really calling just to see who might best walk me through some of the issues over the phone. But you rounded up a couple guys and they came and hammered it out without complaint, even staying late to make sure we’d have few issues for the following morning. They were terrific. ... You and the team have been fantastic over the years.