Managed IT Services
Our Approach
Accellis Managed Services allows you to focus on your core business functions by taking the worry out of maintaining your computer network. A regularly maintained network means fewer failures, higher productivity and saves on support costs for your firm. Our programs are uniquely designed to deliver best-in-class information technology services specifically designed to meet the needs and budgets of today’s fast-moving organizations. We accomplish this by combining our technical skills and experience with the highest level of personalized and relationship-focused service that you deserve.
Technology is more than just a one-time exercise – it’s an evolution in processes, training, information, and systems – which when combined together can be the difference to your firm’s long-term success. Accellis is the partner that makes it happen.
Certifications
Our team here at Accellis is filled with talented individuals who have the knowledge and certifications to address any client issues that may arise. These certifications include:
- Certified Ethical Hacker (CEH)
- Security+
- Microsoft Certified Professional (MCP)
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Product Specialist (MCPS)
- Microsoft Certified Trainer Enrolled Member (MCTEM)
- Microsoft Certified Network Protocol Security (MCNPS)
- Microsoft Silver and Midmarket Cloud Solutions
- Microsoft Specialist
- Microsoft Certified Solutions Associate
- Comptia A+
- A+
- VMware Certified Professional (VCP) Data Center Virtualization
- LabTech and Automation Certified Expert (LCE)
- CCENT
- CCNA
- Network+
- Barracuda Certified Consultant
- LabTech Certified Expert
- ShoreTel
- SILVER Citrix Solution Adviser (CSA)
Service Portfolio
- Managed IT Services
- Azure & Office 365
- IT Systems Management
- Managed Spam
- Managed Backup
- Mobile Device Management
Accellis Technology Group’s Managed IT Services program is a full-service solution that provides you with the peace of mind that comes from knowing your technology environment is being managed and protected 24 hours a day, 365 days a year.
How? Put simply, we collect and analyze performance data for nearly every key component of your network and watch it for signs of trouble. Whether it’s the server, desktops, switches, back-ups or Internet connections – we’ve got an eye on it. Stopped services, failed back-ups and email problems are all examples of items we will know about before our clients do – and we will be working to resolve these issues before most people even know about them.
- Preventative Server & Network Maintenance
- Performance & Availability Monitoring
- Patch & Antivirus & Backup Management
- Security & Firewall Monitoring Services
- Desktop Management
- Software & Hardware Inventory Control
- Emergency Network Support
- On-Site Network Engineering & Support
- Help Desk & Remote Support
- Level 1 Software Support
- IT Budgeting and Planning
Accellis is a Microsoft Silver Partner with unrivaled Office 365 and Azure experience in our space. Our expert team will guide you through a perfect migration to Office 365 from local Exchange, Google, or anywhere else your data resides. We’ll successfully bring over all emails, contacts, and calendars and minimize all possible downtime. By using tried and true migration methods, we ensure perfect data integrity. We also are expert Office trainers. From end to end, make your conversion a success, call us today.
When it comes to Microsoft Azure and other data center services like AWS, Salesforce, and Google, it’s the wild west. The benefit of using these services is that the organization eliminates the need for upfront capital expenditure and only ever pays for computing resources actually used. Unlike when you own your server, Microsoft utilizes every spare moment of a server’s life. When you’re not using it, someone else is, and this drives cost down. But Azure is a monster – from computing to storage, backups, gateways, licensing – you need a partner who has done this before. Call us today to see how you can start paying for utilization, not availability.
The Accellis Information Technology Systems Management (ITSM) program is a cost-effective solution designed to improve security and streamline IT issues and management. Based on Information Technology Infrastructure Library (ITIL) principles, this program tracks the life-cycle of IT issues to problems to change management – instead of treating symptoms, the root problem can be identified and addressed.
The Accellis ITSM program provides systems monitoring and alerting, proactive device maintenance, vulnerability scanning, and security patching. In addition to the proactive device management, Accellis can offer strategic consulting, subject matter expertise in infrastructure, data access, and proprietary business systems – all while delivering a high-level of customer service.
The following information provides a high-level summary of the service areas included in the IT Systems Management (ITSM) plan:
- Performance & availability monitoring
- ITSM solution for ticketing, configuration and change management
- Automated remediation and self-healing services
- Reduced hourly rates for out-of-scope and after-hours support
- Vulnerability and patch management
Contact us today to learn more about this competitive program designed to improve security and streamline your IT management.
What’s worse than a Virus? Wasting time and money planning for or recovering from one. Accellis Managed Endpoint Security provides fully integrated anti-virus, anti-malware, personal firewall, content-filtering, and host intrusion prevention – all deployed from a single, centralized console that ensures you’re protected 24/7/365.
- Intrusion prevention & proactive detection and behavioral analysis
- Centralized management through a single console
- Deployment, monitoring, and management is automated, ensuring 100% IT coverage
- Even laptops outside of the network to can be fully protected
- Detailed reporting to ensure that you know what is happening
- All of the licensing, deployment and infrastructure is handled by Accellis
- By leveraging Accellis, you’re getting a world-class solution at a fraction of the cost
Accellis provides the skilled IT resources, domain expertise, centralized monitoring and management facilities, and proactive approach ensuring the protection of your desktops and laptops against the ongoing threat of viruses, malware, and malicious code attacks. Available at the same cost or less than your existing stand-alone anti-virus product, the Managed Endpoint Security solution is an unbeatable value.
Last month, Accellis prevented almost 14,000 viruses and half a million spam messages from reaching our clients’ inbox. Every 4.4 seconds, we block another malicious email – freeing bandwidth, saving time and preventing thousands of dollars in damages for our customers.
Easy to use and affordable, Accellis Managed Spam Services prevents unwanted viruses, malware, and junk mail from filling up your inbox. It’s like having your own personal spam-defense team that works around the clock to keep you protected.
- External anti-spam and email filtering
- Virus, Malware and Spyware protection
- Daily digest reports
- Automatic definitions updates
- Real-time security alerts
Accellis Managed Spam Services keeps your firm safe, secure and protected so you focus on running your business.
What if you couldn’t gain access to your office for the next week…or month? Sounds simplistic, but this is a fundamental question law firms must address. A range of possible disasters, from computer viruses to natural or man-made disasters, can immobilize your firm, causing loss of revenue-generating clients to competitors who are prepared.
Accellis Managed Backup is specifically a disaster recovery solution. It works in concert with your on-premise backup scheme to add redundancy and continuity. All of your data is saved in the normal backup scheme and is then also redundantly stored in the cloud.
Unlike most providers, who cost more and only save your files, our Managed Backup program saves your files as well as databases, mail servers, and system state. This is an important distinction. If you only save your files and then experience complete data loss, you will have to manually re-engineer your server’s system state and profiles. Also, each PC will have to be manually be reconfigured and connected to the server. All of this re-engineering, and potentially thousands or tens of thousands of dollars, could be prevented if the system state and databases with files were included in your backup solution.
Accellis Managed Backup is a data backup and disaster recovery program designed to offer 24/7 peace of mind that all firm data, including files, databases and server system state, are backed up and secure.
- Files are backed up automatically and continually in the background
- Saves your files as well as databases, mail servers, and system state
- Files are encrypted at all times and stored on redundant disk arrays
- If something happens, files are easy to recover or to roll back to previous versions
Accellis Managed Backup Services keeps your firm safe, secure and protected so you focus on running your business. Contact us today to start!
As more data and sensitive information are transmitted and stored on laptops, phones, and tablets, law firms and businesses are facing increasing performance, management, and security risks associated with employee and company owned mobile devices. With Mobile Device Management (MDM), we can manage, secure and monitor your firm’s mobile devices in real time.
Mobile Device Management will help your firm:
- Reduce your exposure and risk of data loss
- Provide greater control and visibility over company-owned devices
- Enforce security requirements
- Simplify configuration through pre-configured device profiles
- Track warranties and usage statistics in a consolidated account
- Mobile Device will give your firm the ability to:
- Remotely lock or wipe lost devices
- Track device location via GPS
- Keep track of devices across your firm
- View health and usage statistics
- Enforce passcode requirements
- Prevent unauthorized access to apps and websites
Mobile Device Management allows your firm to customize a plan to meet your unique mobility needs while uniformly securing all mobile assets. Rely on Accellis to keep your firm safe, secure and protected so you focus on running your business. Contact us today.
Compliance Standards
Depending on your industry, regulators, clients, vendors, and partners, your organization may fall under any one, or multiples, of these standards for compliance and information security and governance. Accellis is ready to help in each case. Our expert staff can guide the firm through this complex web of requirements, allowing you to focus on your business with peace of mind knowing your organization is safe and compliant.
Defense in Depth (also knows as Castle Approach) is an information assurance concept in which multiple layers of security controls are placed through an IT system acting as staggered safety nets. Accellis Technology Group’s approach includes four areas of defense: application security, IT infrastructure security, education and policy enforcement, and continual assessment and improvement.
The Financial Industry Regulatory Authority, Inc. (FINRA) is a private corporation that acts as a self-regulatory organization. It is a non-governmental organization that regulates member brokerage firms and exchange markets. The government agency which acts as the ultimate regulator of the securities industry, including FINRA, is the Securities and Exchange Commission. See FINRA rules and guidance here.
The Health Insurance Portability and Accountability Act of 1996 was enacted by the United States Congress in 1996. The Act consists of five Titles. Title I protects health insurance coverage for workers and families when they change or lose their jobs. Title II requires the establishment of national standards for electronic health care transactions and national identifiers for providers, health insurance plans, and employers. Title III sets guides for pre-tax medical spending accounts. Title IV sets guidelines for group health plan. And Title V governs company-owned life insurance policies. There are privacy, transaction and code sets, security, unique identifiers, and enforcement rules.
Information Security, sometimes shortened to InfoSec, is the practice of preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of information. It is a general term that can be used regardless of the form of data may take. The chief area of concern for the field is the balanced protection of Confidentiality, Integrity, and Availability of data, also known as the CIA Triad while maintaining a focus on efficient policy implementation and no major hampering of organizational productivity. To standardize this discipline, academics and professionals collaborate and seek to set basic guidelines and policies on password, antivirus software, firewall, encryption software, legal liability, and user/administrator training standards.
Internal Revenue Service Publication 1075 (IRS 1075) provides guidance for US government agencies and their agents that access federal tax information (FTI) to ensure that they use policies, practices, and controls to protect its confidentiality. See Publication 1075 (Rev. 11-2016).
ISO 27001 uses a topdown, risk-based approach and is technology-neutral. The specification defines a six-part planning process: 1) Define a security policy, 2) Define the scope of the ISMS, 3) Conduct a risk assessment, 4) Manage identified risks, 5) Select control objectives and controls to be implemented, and 6) Prepare a statement of applicability. The specification includes details for documentation, management responsibility, internal audits, continual improvement, and corrective and preventive action.
ISO 27001 uses a topdown, risk-based approach and is technology-neutral. The specification defines a six-part planning process: 1) Define a security policy, 2) Define the scope of the ISMS, 3) Conduct a risk assessment, 4) Manage identified risks, 5) Select control objectives and controls to be implemented, and 6) Prepare a statement of applicability. The specification includes details for documentation, management responsibility, internal audits, continual improvement, and corrective and preventive action.
The National Institute of Standards and Technology is a measurement standards laboratory and a non-regulatory agency of the U.S. Department of Commerce. NIST’s activities are organized to include Nanoscale Science and Technology, Engineering, Information Technology, Neutron Research, Material Measurement, and Physical Measurement.
PCI refers to Payment Card Industry Data Security Standard (PCI DSS) and is an information security standard for organizations that handle branded credit cards. This standard is mandated by the card brands and is administered by the Payment Card Industry Security Standards Council. The standard was created to increase controls around cardholder data to reduce credit card fraud. Validation of compliance is performed annually, either by an external Qualified Security Assessor (QSA), by a firm-specific Internal Security Assessor that creates a Report on Compliance, or by a Self-Assessment Questionnaire (SAQ).
The Trust Service Principles which SOC 2 is based upon are modeled around four broad areas: Policies, Communications, Procedures, and Monitoring. Each of the principles has defined criteria (controls) which must be met to demonstrate adherence to the principles and produce an unqualified opinion (no significant exceptions found during your audit).
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