Help Desk

Accellis Help Desk is a full-service Managed Services solution that is specifically designed to meet the IT demands of law firms. We deliver full-scale IT management and help desk support to law firms, regardless of firm size or location.

  • Access to support via phone, online chat, and email
  • 99% of calls to our Help Desk are answered in less than 30 seconds
  • 95% of calls result in immediate support by the technician answering the phone
  • 98% satisfaction with service issues
  • 95% of clients are very likely to recommend Accellis to a friend or colleague

As your firm’s technology becomes more complex, access to IT personnel with specialized knowledge is essential to ensure work continuity and firm growth.

Accellis Help Desk Services

Legal Focused Support

In addition to standard Microsoft desktop support, our technicians are cross-trained on many of today’s leading legal applications including LexisNexis, Amicus Attorney, Worldox, HotDocs, and many more. We deliver truly customized support based on your firm’s environment and preferences. Most importantly, everything we do is focused on delivering firms with ‘knock-your-socks-off’ customer service.

Proactive IT Management

Real Help Desk services must go beyond basic trouble shooting and include proactive management of ALL of your firm’s IT solutions.  As a true IT partner, we’re able to monitor and protect your servers, PCs, laptops, routers, firewalls, modems, internet connectivity and….well, you get the idea.  We manage it all. If your goal is to prevent problems from happening in the first place – we’re the right partner to make it happen.

People You Can Trust

Trust requires an understanding of who we are and knowing we’re going to be there when you need us. To build that trust, every client is assigned a dedicated team of technicians with whom they can know and build a relationship with. Accellis is a great place to work, so turnover is very low, meaning your team of technicians will be there for the long haul.

No Boundaries

Accellis Help Desk is scalable to your firm’s size and location. Whether you’re down the street or across the country, you can expect prompt attention and resolution to your issues. As your people become more mobile, so should your IT support. We ensure coverage for extended hours, weekends and holidays.   In addition, we take a business management approach to every help desk call, meaning, issues that require collaboration with other vendors are managed as if it were our own issue. Nothing gets swept under the rug.