Take the worry out of maintaining your IT network. Our management program can save you money while improving support, security & efficiency.
We’ll help you avoid some of the dangers inherent in the use of technology in a law practice setting.
We’ll work with you to identify bottlenecks & restructure your systems to improve efficiency & profitability.
WE’RE WORKING HARD TO GIVE YOU
A UNIQUE EXPERIENCE
I need to take this moment to thank you, Derek, and [Matt] for going way above and beyond today to get John’s new computer (that replaced the one that crashed last week) up and running in the midst of the server problems we were having today. Even though you were busy with meetings today, you made yourselves available to us 100% at our convenience, working around our IT people and reboots. Please know how much we absolutely appreciate your help today, and the help you gave us last week to get a temporary connect to Amicus on John’s laptop.
In 2010, the growth of MSI dictated the need for servers and software. Through a mutual IT friend, MSI was referred to Accellis Technology Group. Accellis was instrumental in getting MSI to the next level and our relationship has been strong since. Computers and connectivity are our lifeline. They are vital to our processes. Though our business is international, our hours of operations are 8-5. We love what we do so it's not uncommon to work around the clock communicating to take care of our clients and work with our global partners. Accellis has helped us do that.My favorite thing about working with Accellis is the quality of customer service. We have worked with many on the staff and have had the pleasure to meet many face to face. They are positive, knowledgeable, accountable. They understand our needs and have a lot of patience.
I know that I have previously expressed my extremely high level of satisfaction with the service provided by Accellis but I need to share a situation that bears special mention. As you may know, our Firm underwent a software upgrade with a third-party vendor yesterday. Unfortunately, the third-party vendor does not possess the level of expertise or client-centric philosophy of Accellis. The project, as performed by the third-party vendor, was a complete debacle. The only saving grace was that we had Derek Schroeder and Bret Surdock onsite for the day. These two gentlemen went so above and beyond that my gratitude to your company reached new heights. They assisted in repeatedly making changes to 71 workstations at the suggestion of the third-party vendor to fix the problems the third-party vendor caused. More importantly, they did so without complaint and it was very clear their only interest was in ensuring our user base could work. While my anxiety and frustration level with the situation was very high, neither Derek nor Bret exhibited a second of aggravation and, in fact, did a great deal to calm me. I am not sure if you have any type of employee recognition program in place but if you do, I would like to give my highest recommendation to these two gentlemen for consideration. Joe, I am very grateful to be a customer of Accellis and cannot thank you enough for all your team does for our Firm on a daily basis.