In IT Management, Managed Services, Practice Management

Last week, we talked about how other industries changed the way they do business to meet new consumer demands. These changes are evident everywhere you look. We spoke about three components of a law firm (and whether or not they should change): administration, communication, and services. Let’s take a closer look at administration.

Here are some of the people you might find working at a given law firm: partner, associate, maybe an of-counsel lawyer, law clerk, paralegal, legal assistant, legal secretary and/or receptionist. What about an office manager? IT manager? Marketing manager? Perhaps you have an accountant on-site? I get it – there’s a lot to be done in a given day but let’s start thinking ‘efficiencies’. What can we streamline here? What takes a lot of resources, a lot of money and a lot of time?

Well, let’s compare this to my Thanksgiving dinner: here I have the turkey, ham, mashed potatoes, stuffing, green beans, corn, biscuits, gravy, pumpkin pie – the list goes on and on. And if your kitchen has one oven like mine then you’re a bit confused as to how your dinner rolls are getting cooked with a turkey already in there. Luckily for me, however, this problem is solved on Thanksgiving because each of my family members brings a specific dish of their own to my house resulting in less for me to do.

There, I said it. I outsourced my Thanksgiving dinner this year.  So let me ask you this: why not outsource certain aspects of your law firm’s administration? Take payroll for instance – I’m guessing you’ve already outsourced this task. That’s because you’ve found it’s cheaper and easier to pay another company to do it rather than deal with it internally. They already have the equipment, the software and the people needed to perform this specialized task.

You’d probably be surprised to know how much of your life is already outsourced. You outsource the maintenance of your health to a doctor, your engine repair to a mechanic, your kid’s music lessons to a pianist, your haircut to a beautician, your home security to ADT – all the services you’ve found to be handled more cost-effectively by other people or businesses.

So why should it be any different when it comes to your business? Outsourcing makes sense for two reasons: it’s more cost-effective than doing it internally and it allows you to do what you do best – which is practice law. And, theoretically, if you practice more law you’ll be more profitable which means you can go on more vacations – otherwise known as outsourced enjoyment.

So let’s spend less time stressed out this Thanksgiving and more time with family. After all, you’ve only got the turkey and dirty dishes this year.

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